Our Commitment
cash88 takes problem gambling seriously. We serve hundreds of thousands of players across Malaysia — from Kuala Lumpur and Penang to Johor Bahru, Petaling Jaya, and Shah Alam — and we recognise that a small number of people may develop a harmful relationship with gambling. We are committed to doing everything within our power to identify those individuals early and provide them with effective support.
Gambling should be an enjoyable leisure activity with a defined entertainment budget — no different from a night out or a weekend trip to Genting. It should never be used to chase losses, escape stress, or substitute for income. If gambling has started to feel less like entertainment and more like a compulsion, the tools and resources on this page are here to help you regain control.
cash88 provides practical tools including deposit limits, loss limits, session time reminders, cooling-off periods, and self-exclusion. All of these are available on request at no cost. There is no judgement and no delay — we will activate any of these protections immediately upon request.
Player Protection Tools
All of the following tools are available to every registered cash88 player free of charge. Contact our 24/7 support team via live chat to activate any of them. We will action your request immediately — no delays, no questions asked.
Set a maximum daily, weekly, or monthly deposit cap in MYR. Once the limit is reached, further deposits within that period are automatically blocked — regardless of payment method (Touch 'n Go, Maybank, DuitNow, or any other channel).
Effective within 24 hours of request
Define the maximum amount you are willing to lose in a given period — daily, weekly, or monthly. When the threshold is reached, your account is automatically restricted from further betting until the limit period resets.
Covers all games and sports betting
Set a maximum play session duration. When your session timer expires, you will receive a notification and be prompted to take a break. Continuing requires a deliberate choice — making it harder to play on autopilot without awareness.
Customisable reminder intervals
Request a temporary break from the Platform for a defined period — 24 hours, 7 days, or 30 days. During this period, your Account is suspended for gambling activities. Deposits and withdrawals of existing balances remain available.
Activated immediately upon request
Our most powerful protection tool. Self-exclusion closes your Account for a minimum of six (6) months, with options extending to one year, three years, or indefinitely. During exclusion, you cannot re-register under any circumstances and we will not market to you.
Cannot be reversed during exclusion period
Enable periodic pop-up notifications during your play sessions that display how long you have been playing and your net win or loss for the session. This gives you an honest, real-time picture of your gambling activity so you can make informed decisions.
Configurable from 15 minutes to 2 hours
Step-by-Step Guide
Requesting self-exclusion from cash88 is straightforward and takes effect immediately. Our support team is trained to handle these requests with complete professionalism and discretion.
Open the live chat function on the cash88 Platform. It is available 24 hours a day, 7 days a week — including all Malaysian public holidays.
Tell the support agent you wish to self-exclude from cash88 and specify your preferred exclusion period: 6 months, 1 year, 3 years, or indefinite.
The agent will ask for basic verification details to confirm your Account ownership. This takes less than two minutes.
Your Account is suspended the moment the agent confirms your request. A confirmation email is sent to your registered email address.
If you have a remaining balance, you can request a withdrawal before or after exclusion is applied. Our team will process it promptly to your registered payment method.
Self-Assessment
Answer honestly. If you find yourself nodding to several of the statements below, it may be time to use one of our responsible gambling tools or speak to a professional support service.
I have spent more on gambling than I originally intended in the past 30 days.
I have tried to win back money I have lost (chasing losses).
Gambling has caused me to miss work, studies, or family obligations.
I have borrowed money or sold items to fund gambling.
I feel restless or irritable when I cannot gamble.
I have hidden or lied about my gambling to people close to me.
I have tried to stop or cut down gambling but found it difficult.
Gambling is often the first thing I think about when I wake up.
Need Additional Help?
The following organisations provide professional, confidential support for individuals and families affected by problem gambling in Malaysia and internationally. Contact details are provided as plain text — please reach out directly if you need help.
Malaysia's national helpline operated by the Ministry of Women, Family and Community Development. Free, confidential counselling and referral services. Available 24 hours daily.
Non-profit emotional support service available in Kuala Lumpur. Trained volunteers provide confidential listening support for those in distress, including gambling-related anxiety.
UK-based international problem gambling support service providing free counselling, advice, and treatment. Online chat support available globally, including for Malaysian players.
Worldwide peer support fellowship for individuals recovering from compulsive gambling. Meeting schedules and online support groups are accessible internationally, including from Malaysia.
Common Questions
cash88 is operated strictly for players who are 21 years of age or older. Online gambling involves real financial risk. Never gamble more than you can afford to lose. Gambling should be treated as paid entertainment — not as a method of earning income, repaying debt, or recovering previous losses.
If you need help, please contact Talian Kasih at 15999, GamCare, or Gamblers Anonymous. cash88's responsible gambling team is also reachable via live chat, 24 hours a day.
For full terms governing responsible gambling tools and player protection obligations, please refer to our Terms & Conditions.